FREQUENTLY ASKED QUESTIONS
Q: Do you have a physical store?
A: Yes! Find us at Jl. Sedayu City Boulevard Raya SCBRA 22, Sedayu City Kelapa Gading (search on GMaps: LASORIGINE).
Q. What are your opening hours?
A: Mon-Sun 8AM-5PM.
Q: Will the product look exactly like the picture?
A: All of our products are handmade, the results may not be 100% the same. In the event of any supply difficulties, we will substitute with a product of equivalent value without prior notice. Product color may also appear different due to different lighting and monitors.
Q: What if I want something that isn't in the picture? Can I custom my own flower?
A: We would love to create custom flower arrangement for you. Feel free to contact us directly via Whatsapp.
Q: Where do you deliver?
A: JABODETABEK area for fresh flowers, and nation wide for dried and preserved flowers.
Q: What are the delivery method?
A: We use third-party courier such as GoJek, Grab, and lalamove to perform the delivery. Small flowers will be sent inside a cardbox via motorcycle. Big flowers and fragile items will be sent via car. We shall not be liable for any damage or delayed delivery of the goods after pick up by third-party has occured.
Q: Does the price include delivery fee?
A: No, the delivery fee is calculated during the checkout process based on distance. The real time fare may also be adjusted to the weather condition. Toll and parking fees may apply.
Q: What time do you deliver?
A: Within the business hour.
Q: Can you guarantee a specific time for a flower delivery?
A: Due to the unpredictable traffic, the flowers cannot be scheduled to arrive at a specific time. However, you can choose from the time range given (Morning 9-12pm, Evening 1-5pm)
Q. Can you deliver to hospital, hotel, school, or office?
A. Yes, please make sure to include specific details such as the room number, class number, department, etc. Kindly note that your flowers will be delivered to the front desk/receptionist/school security, as most of the places do not allow delivery into individual rooms. Parking charges will be borne by customers.
Q: Is it possible to deliver to public places such as shopping mall, airport, garden, or restaurant?
A: It is advisable to have a meet up point at the Main Lobby. Parking charges will be borne by customers.
Q: I want to make this as a surprise. Could you please tell the drivers to.....?
A: We cannot guarantee any special instruction regarding the delivery. Please arrange and contact the driver directly for special delivery instruction.
Q: What happens if the recipient is not home and cannot be contacted?
A: We strictly DO NOT accept responsibility for non delivery of your order if an incomplete data is supplied; or if the number is not contactable. In case of this, we will ask the courier to: 1) leave the flowers in the garage 2) deposit the flowers in the nearest security/neighbour 3) bring the flowers back to our studio if the location is near
ORDERS / PAYMENT
Q: When should I place my order? Do you provide same day delivery?
A: At least 1 day prior to delivery date for local flower, and 5 days for import flowers. Yes, we provide same day delivery for ready stock items. Kindly reach our Whatsapp for urgent delivery.
Q: Can I add greeting card? Is there any extra charge?
A: You can add greeting card with NO extra charge. Exact message on greeting card will be copied from 'Card Message' box while checkout (Max. 250 characters). You should fill "to" and "from" if you want these to be typed. You may also request for a blank card.
Q: What payment method do you accept?
A: BCA Bank Transfer and PayPal.
Q: How to pay via Paypal?
A: PayPal service is only available when payment is done in USD currency. Please change the currency option on top right of this screen to USD. Paypal transaction charge and conversion rate may applies.
Q: How to confirm my payment?
A: Kindly upload your proof of payment or send it to our Whatsapp +62859 2130 7151 along with the order number and account name for verification. Your order will only be processed once the payment is confirmed.
Q: How to check the status of my order?
A: Your order status can be checked from "My Account" page.
Q: Can I change detail of my order?
A: Oder cannot be changed for any reason. Kindly check all particulars before submitting your order.
Q: Can I cancel my order?
A: Order cannot be cancelled once it has been paid. The full purchase amount will apply for cancellation request received less than 5 days.
Q: How do I care for my flowers?
A: First, take a good snap of the beauties and mention us @lasorigine. Simply keep them in a cool place out of direct sunlight. Trim the stems with a sharp knife at a 45-degree angle and dip it inside clean water. Make sure to remove any foliage which may be in the water and change the water every couple of days.